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SN Get Record

Activity Description​

Retrieves a list of ServiceNow records according to the selected criteria.

Output​

A resultSet or JSON message of all matching records.

Settings​

  • Module Name – The name of the ServiceNow module in Resolve Actions.
  • Form Name – The name of the ServiceNow form.
  • Output Format – The output format of the list of records to be retrieved.
  • Output Type – The output type of the list of records to be retrieved.
  • Filters – The rules by which to extract the matching records (click Add to add filters to the list, and click Edit to modify the existing filters).
note

Filters are applied (by the activity) to records which contain values in the specified field.

note

Since retrieving the translation of the fields’ data from ServiceNow might take a while, it is recommended that the filters of this activity are as specific as possible.

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